Sara Susman

Sara Susman is an accomplished professional with extensive experience in customer and partner experience management. Currently serving as the Director of Customer and Partner Experience Management at Workato since June 2022, Sara has successfully designed and implemented the company's first Partner Experience program while supporting leaders in prioritizing partner experience insights. Prior to this role, Sara dedicated over 23 years to Kohl's, where responsibilities included leading the Customer Experience Team, managing project planning strategy, internal communications, and various roles focused on customer service and training. Academic credentials include an Executive Master of Business Administration from the University of Wisconsin-Madison and a Bachelor of Science in Business Administration with a focus on Marketing from the University of Pittsburgh.