Birta Marlen Lamm

Birta Marlen Lamm is a Commercial Customer Success Manager at Workday Peakon Employee Voice, responsible for managing customer renewals in the Nordics and DACH region while exceeding quarterly net retention targets. Previous experience includes a role as Senior Associate Commercial Customer Success Manager and Commercial Customer Success Manager at Expedia Group, where responsibilities involved supplier relations, partner tool education, and market analysis. Birta also held a Graduate Student Assistant position at Maersk Supply Service and managed day tours operations at Icelandic Mountainguides, focusing on customer and supplier communication. Early career experience includes serving as Cabin Crew at WOW air. Birta holds a Master’s Degree in Service Management from Copenhagen Business School and a Bachelor’s degree in Business Administration from Háskóli Íslands, complemented by cabin crew training at the Icelandic Flight Academy.