Irene Tirado is an accomplished professional with extensive experience in project and program management, particularly in customer experience and AI projects. Irene has held senior roles at leading companies, including Lionbridge and VMware, where strategic implementation of performance monitoring tools such as scorecards and dashboards contributed to exceeding success criteria and enhancing team efficiencies. Currently serving as a Senior Project Manager for Global Accounts at Workday, Irene has a strong background in coaching and leading large teams, as well as collaborating with global stakeholders to drive innovation and process improvements. Academic qualifications include a Master in Customer Experience from OBS Business School and an MBA in Marketing from Universidad Latina de Costa Rica, complemented by marketing studies at Harvard University Extension School.
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