Richard Adam Guevara

Richard Adam Guevara is a Senior Product Application Support Analyst at Workday since April 2024, with extensive experience in IT operations and support. Previously, Richard worked at Salesforce from November 2014 to March 2023, where roles included Associate Techforce Manager, Lead Techforce Analyst, Senior Techforce Analyst, and Techforce Analyst. Achievements at Salesforce included managing a team of 14 IT analysts, enhancing customer satisfaction by 20%, and overseeing significant projects related to onboarding and high-security processes. Earlier career experience includes positions with Apple Retail as a Mac Technician and Sales Specialist. Educational credentials include a B.A. in Psychology from San Francisco State University and an A.A. in Transfer Studies from Diablo Valley College.