Marta Medeiros

Marta Medeiros has a diverse range of work experience spanning multiple industries. Marta is currently working as a Customer Service Executive at Workhuman, where they are responsible for providing customer service support to users through various channels. Marta ensures a positive customer experience by identifying and addressing their needs and keeping detailed records of interactions. Marta also assists with bug identification and escalation, responds to inquiries, and places and tracks orders. Marta has managed a high volume of daily customer calls and emails and consistently achieved high customer satisfaction ratings.

Prior to their current role, Marta worked at Majorel as a QA SME, conducting training sessions for new hires and providing ongoing assistance and guidance to agents. Marta also handled quality-related queries, conducted calibration meetings, and performed quality reviews to maintain high standards. Marta received recognition for their contributions, including being a Core Awards Winner and helping maintain quality SLAs.

Before Majorel, Marta worked as a Senior Content Analyst at the same company, focusing on Google Ads. Marta has experience teaching Spanish as a foreign language at various educational institutions such as Colegio E Curso Evolucao, Senac, Global LT, Inc., and Faculdade FESP/UNITI. Marta also has customer service experience as a Supervisor at IBGE and as a Representative at Brunettur Viagens e Turismo Ltda, where they troubleshooted technical issues, built professional relationships, and advocated for customers. Overall, Marta's work experience demonstrates their strong customer service skills, ability to adapt to different industries, and proficiency in various roles.

Marta Medeiros completed their Bachelor of Business (Hons.) in International Business at Dorset College Dublin in 2019. In 2015, they pursued a Post-Graduation Degree in Spanish/Portuguese Translation at Estácio and obtained their degree the following year. Additionally, Marta holds a Bachelor's Degree in Spanish Language from the Universidade Federal da Paraíba, which they earned in 2011. Prior to that, they earned a Bachelor's Degree in Communication and Public Relations from the same university in 2009. Marta has also obtained several certifications, including Customer Success Management Fundamentals and Supply Chain Analytics Foundations from LinkedIn in 2021. In 2020, they completed The Complete Salesforce Classic Administrator Certification from Udemy. Furthermore, Marta has obtained various certifications related to marketing, cultural communication, and language proficiency from platforms such as Lynda.com and Instituto Cervantes.