Jae Yong Yoo

Jae Yong Yoo is a seasoned technical support professional with extensive experience in engineering and support roles across various organizations. Currently serving as Lead Technical Support Engineer at Workiva since June 2022, Jae Yong previously held the position of Senior Application Operations Engineer at GE Digital from October 2016 to June 2021, focusing on customer issue resolution within industrial applications and Predix APM. Prior to that, Jae Yong spent a decade at CallidusCloud, progressing from Technical Support Engineer to Tech Support Lead, where responsibilities included managing customer cases and ensuring compliance with service level agreements. Earlier career experiences include roles as a Database Administrator at SJC Trade and Systems Analyst at Internet Business Solutions. Jae Yong holds a Bachelor of Science degree in Computer Science from The University of Texas at Austin.