Jay Kelkar

Jay Kelkar has a diverse work experience spanning various roles and industries. Jay began their career as an Intern-Inside Sales at Golden Parachute, where they generated leads for a web-based solution targeting private schools and universities. Jay then worked as a Sales Associate at Hewlett Packard before joining Quantros Inc as an Account Manager, responsible for sales development and new sales of healthcare applications to hospitals and health systems.

After that, Jay joined Netformx as a Customer Retention/Account Manager. In this role, they closed significant renewal business, achieved quarterly targets, and drove account growth through up-selling and cross-selling. Jay also conducted customer health reviews and developed retention strategies. Jay's next position was at Jive Software, where they served as a Sales/Customer Success Coach-SMB and later as a Renewals/Account Manager.

In 2013, Jay joined New Voice Media as an Enterprise Business Representative before moving to Technology & Services Industry Association (TSIA) as a Customer Success Manager. At TSIA, they took on various roles, including Customer Success Manager, Senior Customer Success Manager, and Principal Customer Success Manager. In these positions, they worked closely with executive members, supported critical performance objectives, and drove positive business outcomes for member accounts. Jay also partnered with sales teams, analyzed customer adoption data, and provided custom presentations and success plans. Jay used data tools like Tableau and Salesforce to monitor and analyze adoption activity.

Recently, Jay worked as a Customer Success Manager II-Industrials at CB Insights, where they played a key role in customer success and managing relationships with industrial clients. Currently, they are working as a Customer Success Manager at Workiz Inc.

Overall, Jay's work experience demonstrates a strong background in customer success and account management, with a focus on driving business growth, building relationships, and ensuring customer satisfaction.

Jay Kelkar obtained a Bachelor of Science degree in Marketing from San Jose State University, where they studied from 2005 to 2007. Jay also has additional certifications including "Avoiding Common Pitfalls in Customer Success Management," "Customer Experience: Journey Mapping," "Engagement Evaluation Best Practices for Customer Success Management," and "Certified Customer Success Manager (CCSM) Level 1" from LinkedIn and SuccessHACKER, obtained in September 2021 and November 2022 respectively.