Dany Lavertu

Dany Lavertu is an experienced professional with a strong background in technical support and product management, currently serving as a Team Lead for frontline technical support at Workleap since March 2015. Dany's roles at Workleap have included managing customer experience, providing technical support via email and phone, training clients, documenting internal procedures, and overseeing inter-team projects. Prior to Workleap, Dany held various positions at nümedia from May 2006 to March 2015, including Directeur Produit, where responsibilities involved managing the company's main CMS product, overseeing major client accounts, and leading the production team. Accomplishments at nümedia include managing over 50 concurrent major accounts and supervising physical deployments in more than 1000 locations. Dany's early career includes positions in customer satisfaction and service management at iSky, Inc. and DVD Passion. Educational credentials include degrees in Sound Design, Media Arts, and Humanities.