WorkSmart
Marco Moncada is an experienced Technical Support Engineer with a comprehensive background in IT support spanning over two decades. Currently employed at WorkSmart since December 2018 as a Technical Support Engineer II, Marco previously held roles such as System Engineer at The Stewart Organization and Technical Support Engineer at Dahill, a Xerox company. Expertise includes managing IT/Production teams, troubleshooting network environments, configuring software solutions, and providing end-user support across various platforms. Academic qualifications include an AOS Degree in Network and Computer Technology from Briarcliffe College and a diploma in Computer Aided Design and Drafting from Eastern Suffolk B.O.C.E.S.
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WorkSmart
WorkSmart is the industry leading provider of Information Technology management and support for businesses and organizations throughout North Carolina and the Mid-Atlantic region. With the philosophy that reliable IT services require dedication, responsiveness, and accountability, WorkSmart partners with clients to provide IT strategy consulting, managed services, onsite and helpdesk support, and computer network design and implementation services. WorkSmart's headquarters is in the Triangle area between Raleigh and Durham, with branch-offices in Charlotte, Greensboro, Atlanta, Philadelphia, and the New York metro area, and onsite support partners throughout the U.S.