Kevin Parsons

Kevin Parsons is an experienced IT and customer service professional with a comprehensive background in technical support and implementation across various industries. Currently working as a Customer Service Representative II at WorkWave, Kevin specializes in troubleshooting proprietary software and utilizes Salesforce and other tools for efficient support. Previously, Kevin served as an Information Technology Support Specialist at EverDriven, handling Azure Active Directory and Microsoft 365, among other technologies. With a career that includes roles such as Technical Implementation Manager and IT Hosted Senior Environment Manager at Cognizant, Kevin has demonstrated expertise in managing client relationships, project delivery, and system implementation. Kevin holds an Associate's degree in Computer Networking from Westwood College and has earned MCSE certification from Leaderquest.