Giselle Shoemaker

Giselle Shoemaker is a skilled customer service professional with a diverse background in support roles across various companies. Currently serving as a Customer Success Specialist at World Book, Inc. since October 2020, Giselle has a proven track record of enhancing customer service quality and maintaining compliance. Prior experience includes roles as a Support Service Specialist at Les Mills US, where responsibilities involved improving operational strategies, Front Desk Manager at The Chicago Club, overseeing lodging services, Supervisor/Trainer at Elephant and Castle, managing restaurant operations, and Service Professional (Manager) at Applebee's, focusing on inventory and financial management. Giselle holds a Bachelor of Arts in Mass Communication/Media Studies from The University of Toledo and a high school diploma in English and German from Oak Harbor High School.