Robert Hopkins

Robert Hopkins, MBA, currently serves as Chief Sales Officer at World Connection, bringing extensive experience in outsourcing business strategies, operational management, and customer experience enhancement. Previously, Hopkins held the position of Vice President of Sales and Marketing Operations at VCloud, where a comprehensive CRM and SEO strategy was developed for B2B growth. As Head of Contact Center Operations at Norco, Inc., Hopkins established effective customer experience guidelines that achieved high service levels while navigating workforce challenges. A successful entrepreneurial journey at State Farm involved building a thriving insurance practice from the ground up despite economic challenges. Additionally, Hopkins has served in leadership roles at Rebelde Consultants and DISH Network, focusing on improving customer experiences and creating global contact centers. Hopkins holds an MBA in Organizational Analysis from Willamette University and a BBA in Finance and Economics from Boise State University.