World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

Outsourcing

World Connection

World Connection's headquarters in Guatemala

Hugo Vignolo

Robert Hopkins

Pablo Mogollon Sarzosa

Guillermo Moreno

Hui Wu-Curtis

The Operations Team at World Connection is responsible for overseeing and optimizing daily contact center activities. This includes managing staff performance, streamlining processes, and ensuring service quality. They work to achieve operational efficiency and provide strategic direction to enhance client satisfaction and operational growth across the United States.

Operations Team

The Leadership Team at World Connection is responsible for setting the strategic direction and vision of the company, ensuring operational excellence across contact centers in the United States and Latin America. This team collaborates on driving growth, fostering a culture of innovation, and enhancing service delivery, while also focusing on building strong client relationships and managing cross-market initiatives to meet diverse customer needs.

Leadership Team

This department focuses on the oversight and design aspects of auction processes.

Auction Review and Design

This department focuses on enhancing customer satisfaction and engagement through strategic partnerships and initiatives.

Customer Experience

This department is responsible for assisting customers with inquiries, technical support, and service-related issues.

Customer Support

This department manages employee recruitment, development, and overall workforce administration.

World Connection

Org chart

Teams

Operations Team

Leadership Team

Auction Review and Design

Customer Experience

Customer Support

Human Resources

Offices

World Connection

Org chart

Teams

Operations Team

Leadership Team

Auction Review and Design

Customer Experience

Customer Support

Human Resources

Offices

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