World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

Outsourcing

World Connection

World Connection's headquarters in Guatemala

Hugo Vignolo

Robert Hopkins

Pablo Mogollon Sarzosa

Guillermo Moreno

Hui Wu-Curtis

This department oversees the organization's operational functions to ensure efficiency and effectiveness in service delivery.

Operations Management

The Leadership Team at World Connection is responsible for setting the strategic direction and vision of the company, ensuring operational excellence across contact centers in the United States and Latin America. This team collaborates on driving growth, fostering a culture of innovation, and enhancing service delivery, while also focusing on building strong client relationships and managing cross-market initiatives to meet diverse customer needs.

Leadership Team

This department ensures the quality and reliability of products through testing and analysis.

Quality Assurance

This department focuses on attracting, selecting, and onboarding new talent for the organization.

Recruitment Services

This department focuses on the oversight and design aspects of auction processes.

Auction Review and Design

This department focuses on enhancing customer satisfaction and engagement through strategic partnerships and initiatives.

World Connection

Org chart

Teams

Operations Management

Leadership Team

Quality Assurance

Recruitment Services

Auction Review and Design

Customer Experience

Offices

World Connection

Org chart

Teams

Operations Management

Leadership Team

Quality Assurance

Recruitment Services

Auction Review and Design

Customer Experience

Offices

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