Devon MacRae

Customer Success Manager - (technical Product Delivery) at World Travel Protection

Devon Macrae is a Customer Success Manager at World Travel Protection, specializing in the technical product delivery from vendors to various teams, ensuring successful technology rollouts and managing ongoing technology for existing clients since September 2022. Prior experience includes serving as an Account Manager at Hostplus following its merger with Intrust Super, and as a Senior Manager of Growth at Intrust Super, overseeing strategic development and compliance from June 2015 to September 2021. Devon's extensive background also features roles as Membership Relations Manager at CCIQ, Acting Contact Centre Manager at Star Track Express, and various positions at Policelink, Kwik Kopy West End, and Pastel Management, along with educational qualifications in Business Management and Finance.

Location

Brisbane, Australia

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World Travel Protection

In a fast-paced world you need a partner who can enable your travellers to explore the world, prepared and supported with the knowledge help is only a push of a button away. We are a global travel risk management provider with command centres in Brisbane, Toronto and London to provide you 24/7 coverage. Our Centres are resourced with leading medical professionals, logistics specialists and security intelligence partners. For over 30 years, millions of travellers have placed their trust in World Travel Protection for emergency care, assistance, and advice across 200 countries. Our clinical and health expertise powers the heart of our operations and is strengthened by a culture of customer service excellence. We’re doctors, nurses and security experts. We’re counsellors, case managers and logistics specialists. Most importantly, we know how to assist travellers, whoever and wherever they are. Safe and healthy travel is about more than having medical assistance on hand – it’s also about the best preparation for travel with protection and security services when you need them. That’s why we offer our clients end-to-end, holistic travel programs. If you seek uncompromising commitment to customer service or have an incredible appetite for innovation and determination to make the travel experience better for all, then partner with us. You will discover that we invest in quality partnerships and services that redefine world travel.