Tommaso Tortora

Tommaso Tortora is an accomplished ITSM and ITIL Governance Team Manager at Worldline, where responsibilities include serving as the Corporate Change Management Process Owner and leading a global team of change management process coordinators. With extensive experience in service management, project management, and operational readiness, Tommaso has successfully executed numerous initiatives to enhance business services and optimize process performances. Previous roles at SIA S.p.A. and SiNSYS involved managing client services, negotiating service levels, and overseeing incident management processes. Educated with an MBA in ICT Service and Project Management from MIP Politecnico di Milano and a Bachelor's degree in Engineering/Industrial Management from Università degli Studi di Napoli Federico II, Tommaso brings a solid technical and managerial foundation to the field.