Monica Magoon

Monica Magoon has extensive experience in operations and customer service, currently serving as a Billing Dispute Specialist II at Worldwide Express since October 2019, with prior roles including Senior Service Specialist II and Service Specialist within the same company. Previous experience includes a position as a Digital Content Moderator at TaskUs, where Monica upheld adherence standards and contributed to workflow improvements, and as a Customer Service Technician at Rackspace, providing technical support for Office 365. Early career roles include supervisory and service positions at ONION CREEK KENNELS, Gruene River Grill, Outback Steakhouse, Rover Oaks Pet Resort, and Victoria's Secret. Monica holds a Bachelor of Arts in Psychology from Texas State University, obtained in 2013.