Niall Byrne

Niall Byrne is a seasoned professional in technical support and customer experience, currently serving as the Director of Technical Support for EMEA at WP Engine since March 2024. Prior experience includes roles at Fivetran, where Niall held the position of Senior Director for Global Digital Customer Experience, achieving significant enhancements in case deflection and self-service rates. Additionally, Niall has a strong background at SurveyMonkey, where responsibilities encompassed integrating acquired businesses and achieving high customer satisfaction metrics. Niall's journey includes leadership roles at HubSpot, Google, and eircom, demonstrating a consistent record of improving operational efficiency and customer support outcomes across various industries. Niall holds a BA in Information and Communication Technology from Trinity College Dublin.