Donna Amess

Donna Amess is an accomplished IT service delivery leader with extensive experience in managing complex IT infrastructures and service management across various sectors. Currently serving as Major Incident Management Lead, Global IDAM Service Manager, and EMEA Demand Management Lead at WPP since January 2020, Donna has held critical roles in organizations such as Ctrl Alt & Deliver, TechnipFMC, DXC Technology, Hewlett Packard Enterprise, HP UK, and Electronic Data Systems. A seasoned professional in service delivery and management, Donna has successfully overseen multi-million dollar budgets, SLA management, and service operations across numerous countries, demonstrating a strong capability in improving service delivery and user support for large-scale organizations. Prior experience includes managing Oracle databases for the UK Ministry of Defence.