Andrew Myers

Andrew Myers possesses extensive experience in Workforce Management, specializing in administration, scheduling, and forecasting for contact centers. Currently serving as a Workforce Optimization Business Partner and Application Administrator at WPS Health Solutions since July 2019, Andrew also holds the position of Workforce Optimization Data Engineering Supervisor. Previous roles include Senior Data and Configuration Expert at WPS Health Insurance and Workforce Management Software Administrator at Grainger. With a background as a Workforce Management Analyst/Business Partner II at HP Enterprise Services and as a Contact Center Lead/Supervisor/Workforce Management Analyst at Duluth Trading Company, Andrew brings a wealth of knowledge to the field. Educational qualifications include a Green Belt Certification in LEAN/Six Sigma from Duke University and a degree in Communication Technologies Management from the University of Wisconsin-Platteville.