Sergio Rivera Mora

Sergio Rivera Mora is a Customer Success Operations Program Manager at Wrike since November 2021, focusing on project management for educational products, training planning, and internal process improvement. Previously, Sergio held various roles at Tek Experts from February 2016 to October 2021, including Manager of Customer Success and Sales Assist, where responsibilities encompassed KPI definition, performance management, and escalation management, as well as Business Process Analyst and Customer Advocate positions that involved CRM expertise, training, and customer engagement. Sergio began a career in customer support at Concentrix Costa Rica, S.A. and held a sales position at STARTEK. Academic qualifications include two degrees in Architecture from Universidad Hispanoamericana (2010-2021) and a high school diploma from Colegio Mont Berkeley Int.