Thomas Cassford

Thomas Cassford has extensive experience in technical support and customer service, currently serving as a Tier 2/L4 Senior Technical Support Engineer at Wrike since February 2021, where responsibilities include processing escalated cases and training new agents. Prior to this role, Thomas held various positions at Wrike, including L3 Senior Technical Support Engineer and L2 Senior Technical Support Engineer - Training Specialist, focusing on enterprise client support and troubleshooting. Thomas's career began with Speed Outsourcing Services as a Sales Development Representative and includes experience as a Recruitment Consultant for NonStop Recruitment in the chemicals sector. Educationally, Thomas earned a BA (Hons) in Business Management with Entrepreneurship from Pearson College London and has held various roles ranging from logistical management in a social enterprise in India to planning and architectural internships.