Lisa Shaw

Lisa Shaw is an accomplished banking professional currently serving as the SVP and Director of Business Strategy / Customer Experience at WSFS Bank since March 2019. Prior experience includes the role of VP and Director of Business Controls at Beneficial Bank, where oversight of the HMDA/CRA program and risk assessments was crucial. At Bank of America, Lisa held multiple VP positions, including Operational Risk Sr. Business Control Manager and Underwriting Oversight Manager, focusing on operational risk and credit decision monitoring. Lisa's career began at MBNA, where leadership of customer service teams laid the foundation for strong supervisory skills. A graduate of the University of Maine with a Bachelor of Arts in Art History, Criticism and Conservation from 1990 to 1994, Lisa's expertise lies in business strategy, operational control, and customer experience enhancement.