Marcia Cruz

Marcia Cruz is an experienced professional with a strong background in operations, analytics, and digital marketing. Currently serving as Manager of Operations and Analytics for Global Digital Experience at WSP since March 2019, Marcia leads a global team, specializing in marketing analytics and CMS platform operations. Prior to this role, Marcia held various positions at TELUS, including Quality Analyst and IT Help Desk Team Lead, where responsibilities included coaching agents and providing technical support. Additionally, Marcia has freelance experience in graphic and web design, video editing, and communications, with previous roles at Cipó Communications, Gota Serena Communications, and others. Marcia holds an MBA in Marketing from Universidade Salvador and a Bachelor’s degree in Communication from Universidade Católica do Salvador.