Lucy Walford

Lucy Walford is an accomplished professional with extensive experience in customer experience and marketing. Currently serving as Head Of Customer Experience at WW (formerly Weight Watchers) since October 2019, Lucy has previously held the same title at Sainsbury's from October 2013 to October 2019, where pivotal contributions were made to develop Sainsbury's Argos into a leading multi-channel retailer. Earlier roles include Head of Online Marketing and Multi-channel Marketing Manager at Comet, as well as Senior Marketing Manager at TomTom. Lucy began their career as a Publicity Manager at Bosch, where significant cross-platform marketing initiatives were implemented.