Monica Sato

Monica Sato is an accomplished hospitality professional with extensive experience in guest relations and customer experience management. Currently serving as the Executive Director of Private Access Guest Experience and previously as the Executive Director of Customer Experience at Wynn Las Vegas since October 2021, Monica has a proven track record in enhancing guest services. Prior roles include Guest Relations Manager at Resorts World Las Vegas and multiple positions at Wynn Las Vegas, where responsibilities spanned from managing front office operations to training guest service representatives. Monica's career began at Hyatt Regency as a Front Desk Representative, and notable earlier experience includes roles at Loews Lake Las Vegas Resort, culminating in supervisory positions. Monica holds a Bachelor’s degree in Hospitality Management from the University of Nevada-Las Vegas.