Bruce Wagner

Bruce Wagner has a diverse range of work experience in customer service and support management. Bruce started their career in 2000 at Verizon Wireless, where they worked their way up from a Customer Service Representative to Assistant Manager. Bruce excelled in training team members, exceeding sales quotas, and resolving escalated customer issues. In 2014, Bruce joined DocuSign as a Sr. Manager of Technical Support, overseeing operations in multiple locations and achieving a customer satisfaction rating of 92%. Bruce then joined Rover.com as a Customer Service and Vendor Manager, where they restructured the support organization, maintained high customer satisfaction rates, and managed employee workflow. Currently, Bruce serves as the Director of Customer Service at Wyze Labs, where they have successfully grown the support and orders operations teams and implemented various initiatives to enhance customer service and sales engagement. With their extensive experience and proven track record, Bruce is a valuable asset in driving customer service excellence and business growth.

Bruce Wagner attended Strayer University from 2006 to 2010. During their time there, they studied Business Administration and Management, General. However, it is not specified whether they obtained a degree or not.