ERICA MCCULLAGH is a seasoned Senior Customer Success Manager at Xactly Corp, recognized as FY21 CSM of the Year and a President’s Club winner. With a strong track record in managing strategic accounts across the EMEA region, ERICA focuses on aligning customer objectives with business goals through tailored Success Plans and consultative approaches. Key responsibilities include delivering customer value, driving product adoption, managing escalations, and fostering relationships with stakeholders. ERICA has previously held roles as Customer Success Manager and Customer Success Representative at Xactly, as well as Account Manager at HPC Solutions and Talent Representative at Kforce Inc. ERICA holds a Bachelor of Arts in Political Science/Economics from the University of Colorado Boulder and has international educational experience from Richmond University in Florence.
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