James Herndon

James Herndon has worked in various roles since 2005. James started at Savemart as a Department Lead where they handled the setup and daily operations of running the frozen and dairy departments. James wrote department orders and maintained inventory, reviewed daily sales reports for management, and conducted daily inventory checks. James was recognized for their ability to quickly establish rapport with hundreds of customers on a first name basis and earned consistent marks for customer service as well as a flawless secret shop record (scored 35/35). In 2012, they began working at Xantrion as a Systems Engineering Manager, Lead Systems Administrator, System Administrator, and Service Manager. In their role as Service Manager, they were responsible for managing Tier 1 Resources and day to day tasks at the helpdesk. As a Support Engineer, they took escalations from the service coordinator and resolved issues ranging from troubleshooting an exchange server to resolving simple desktop support problems. James set the standard for this role by receiving 31 straight perfect client satisfaction surveys.

James Herndon obtained their BA in Business (Computer Information Systems) from California State University, Fresno between 2009-2011. James then went on to obtain various certifications, such as ITIL v3 Foundation from APMG International in February 2016, MCSA: Windows Server 2012 and MS: Server Virtualization with Windows Server Hyper-V and System Center from Microsoft in November 2015, Cisco Certified Network Associate Routing and Switching (CCNA) from Cisco in November 2019, and Microsoft Certified Solutions Associate from 1035.