Emma Houghton

Emma Houghton is a seasoned professional with a diverse background in customer experience and data analysis. Currently serving as a Customer and Innovation Analyst at Xcel Energy since February 2023, Emma previously held roles such as Student Success Manager at Brigham Young University Marriott School of Business, where responsibilities included identifying at-risk students, aiding in graduation eligibility, and conducting demand forecasts for courses. Emma’s experience also encompasses a Customer-Facing Guest Experience Intern position at Grand Palms Resort, where guest relationships were enhanced and special event revenue increased significantly. Earlier roles included an Athletic Marketing Intern at Brigham Young University, where event facilitation and fan engagement were key focuses, along with an Experiential Intern role at Convoi Events and a Tennis Instructor position at Provo Parks and Recreation. Emma holds a Bachelor of Science degree in Experience Design and Management from Brigham Young University, earned in 2022.