Niveditha Balakrishnan

Niveditha Balakrishnan is a seasoned professional in implementation and project management with expertise in dialer systems and customer relationship management integrations. Currently serving as Team Lead Implementation at Xcitium since September 2022, Niveditha previously held the position of Senior Associate Implementation at Acqueon, where responsibilities included full installation of UCCE and Unexsys for UCCX, AWS cloud implementations, and database management. Niveditha's earlier experience includes roles as Implementation Engineer at ClearTouch, where dialer performance optimization and issue management were key focus areas, and as Process Associate at IndiGo, addressing client management issues. Niveditha started a career at Cognizant as a Process Executive, where multifaceted problem-solving and competitor analysis were integral tasks. Niveditha holds an MBA in System, Networking, and LAN/WAN Management from the University of Madras and a B.Sc. in Computer Science from VELS University.