Pankaj Shinde

Pankaj Shinde is a seasoned quality analyst with experience in call quality monitoring and data auditing across multiple companies. Currently serving as a Senior Quality Analyst at XDBS Worldwide since October 2022, responsibilities include evaluating call quality and providing actionable feedback to various departments. Prior roles include Quality Analyst at SM Technomine, Inc. and Facile Services Pvt Ltd, focusing on data auditing and feedback provision. Additionally, Pankaj has experience as a Research Analyst, specializing in demographic data gathering, and a background as a Customer Care Executive at MDIndia Healthcare Services. Pankaj holds a Bachelor of Engineering degree in Civil Engineering from Government Polytechnic Aurangabad.