Brian Kong

Brian Kong has a diverse work experience spanning several industries. Brian started their career as a Student Intern at the Philadelphia Chinatown Development Corporation (PCDC), where they were responsible for coordinating operational activities, handling correspondence, and providing administrative support. Following this, they worked at the U.S. Census Bureau as an Administrative Assistant and later as a Field Representative, where they conducted interviews and managed payroll records for the National Health Interview Survey.

Brian then transitioned to SICOM Systems, Inc., where they held roles as a Technical Support Representative and later as a Level 3 Support Specialist/Team Lead. In these positions, they resolved customer service requests, conducted technical training and mentorship, and monitored workflow to ensure customer satisfaction and quality standards were met.

Most recently, Brian worked at Xenial, a Cloud Based Hospitality Management Platform, as a Quality Assurance Analyst. In this role, they maintained quality standards for various software products, analyzed requirements and defects, and performed regression testing prior to software releases. Additionally, Brian currently holds the position of Sales Engineer at Xenial, where they apply their technical expertise to support the sales process.

Overall, Brian Kong has demonstrated a strong work ethic, technical proficiency, and a commitment to customer satisfaction throughout their career.

Brian Kong attended Drexel University from 2006 to 2008, studying Business Administration and Management, General. Brian did not obtain a degree during this time. In May 2019, they obtained a certification in Certified Tester Foundation Level (CTFL) from ASTQB - Official Page - American Software Testing Qualifications Board.