Fran Matthews is currently a Customer Experience People Lead at Xero, where they leverage over a decade of expertise in customer service and leadership to drive performance and foster team growth. Previously, Fran served as Sales Manager at Les Mills Auckland City, successfully leading a team to meet membership sales targets while developing training processes that supported the professional advancement of team members. Their career also includes roles as a Customer Sales and Service Team Leader at Foxtel and a Marketing Coordinator at Ingram Micro, showcasing a diverse background across various industries. Passionate about cultivating a positive team culture, Fran believes in investing in people to achieve business objectives and enhance customer experiences.
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