Richard Aldana

Richard Aldana has held various positions in the IT field since 2005. From 2005-2011, they were an Administrator of Red and Technical Support at Soluciones Laser C.A. where they were responsible for managing the network, providing helpdesk support, backing up critical information, and providing support to 60 PCs. From 2012-2014, they were an Analista de Soporte Semi Sinior at Grupo Los Principitos C.A., providing technical support, preparing and configuring Windows XP, 7, 8, and Windows Server 2003, 2008. From 2015-2016, they were an Ingeniero de Soporte at Portatil SAS. Lastly, they were a Google Cloud Support Specialist and Especialista de Soporte G-Suite at Xertica from 2016-present. Richard's roles included providing support to customers' infrastructure in the cloud using Google Cloud Platform, validating Firewall rules, configuring VPNs, creating and managing VMs, and creating monitoring and billing alerts.

Richard Aldana obtained a T.S.U EN INFORMATICA in Informática, comunicaciones y servicios de asistencia from IUTIRLA between 1999 and 2001. Additionally, they have obtained three certifications: G-Suite Support from Google in July 2017, Microsoft Certified Technology Specialist Windows 7 from Microsoft in June 2012, and Google Certified Associate - G Suite Administrator from Google in July 2017.