Felix Maru

Felix Maru is an experienced Information Technology professional with a focus on IT operations, customer support, and business insights. Currently serving as an Information Technology Operations Specialist at xFusion since 2022, Felix excels in multi-channel technical support for SaaS products, achieving a 95% first-contact issue resolution rate and maintaining a customer satisfaction score above 92%. Prior roles include Information Communication Technology Officer at Hand in Hand Eastern Africa, ensuring 99.9% uptime for critical IT systems, and Technical Support Engineer at Sunflower IT, where Felix implemented security measures that reduced cyber threats by 40%. Felix's background also includes managing enterprise-grade server environments and providing support across various organizational levels. A graduate of the University of Eldoret with a Bachelor's degree in Computer Science, Felix demonstrates a consistent commitment to optimizing IT performance and user support.