Matilda Bergman F.d. Pasanen

Chief Customer Experience Officer at XMReality

Matilda Bergman f.d. Pasanen has a diverse work experience spanning various industries. Matilda started their career as an Archive Operator at Recall in 2015. Matilda then worked as a Market Analyst and Technical Consultant at BioOptico AB from October 2015 to January 2016. Following that, they joined Linköping University as a Project Leader for their Internship Program. In 2016, Matilda had an internship at Nike Factory Stores, European Headquarters, where they analyzed the impact of an automated allocating system as part of the Allocation team. From 2016 to 2020, they worked at Knowit as a Management Consultant and also completed their Master's Thesis Project during that time. Currently, Matilda holds the position of Chief Customer Experience Officer at XMReality Remote Guidance, where they lead the Customer Experience team and focuses on creating the best customer experience and value for customers. Additionally, they served as a Sales Manager at XMReality from February 2020 to February 2021.

Matilda Bergman f.d. Pasanen has a diverse education history. In 2011, they obtained a Bachelor of Science degree in Electrical Engineering from Linköping University. Matilda then pursued a Master's program in Strategic Management and Control, completing it in 2016 at the same university. Matilda also attended California State University-Fullerton in 2014, where they obtained a Master's degree in Strategic Management and Control. In 2019, they gained additional certification in "Elements of AI" from Linköping University. Matilda further expanded their knowledge in digital marketing by attending the Google Digital Academy and HubSpot Academy in 2020. At HubSpot Academy, they obtained certifications in Content Management and Digital Marketing, as well as Inbound Marketing. Furthermore, Matilda has an additional certification as "Head of Customer Success" from Impact Academy, which they obtained in 2022.

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Timeline

  • Chief Customer Experience Officer

    February, 2021 - present

  • Sales Manager

    February, 2020

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