Michelle S.

Michelle S. has a diverse work experience. Michelle began their career in 2013 as a Tutor and Editor for the Office of Services for Students with Disabilities (OSSD). In 2014, they joined Warby Parker as an Associate Manager of CX. Michelle was promoted to Operations Lead in 2018, where they oversaw a team of 60 associates and directly managed 30. Michelle implemented and facilitated the launch of Warby Parker's first remote workforce, managed the company's order approval process, and promoted process improvements by generating business value estimates. In 2019, they joined Lyft as a Driver Growth Operations Lead. Currently, they are a Customer Success Operations Manager and Customer Success Program Manager for XOi Technologies.

Michelle S. holds a Bachelor of Science (B.S.) in Nutrition and Dietetics from West Chester University of Pennsylvania. Michelle also has a certification in Communicating in Times of Change from LinkedIn, obtained in February of 2019.