Maiara Cursino Pereira

Maiara Cursino Pereira is a Product Manager for Credit Card Banking and Team Leader for Customer Experience at XP Inc., where responsibilities include managing a team for high-priority client support, overseeing outsourced services, and improving customer experience metrics. Previously, Maiara held various roles within customer experience at Banco XP, including Junior Analyst and Assistant, contributing to notable improvements in service performance and customer satisfaction. Earlier experience includes an internship at Ambev focused on packaging processes and project management involving PDCA methodology, and leadership roles at EEL Júnior. Maiara earned a Bachelor's degree in Materials Engineering from USP and a Bachelor's degree in Chemistry from UFSCar, and is currently pursuing an MBA in Marketing at USP/Esalq.