Dwain Kester

Dwain Kester is an experienced professional with a background in employee and customer engagement within the automotive industry and military recruitment. Since January 2012, Kester has served as a Ford Consumer Experience Movement Coach at Xperience Communications, where responsibilities include enhancing employee engagement to improve customer satisfaction and loyalty. Prior to this role, Kester was the Customer Relations and Hiring Director at Crest Auto Group from October 2009 to January 2011, conducting training and overseeing hiring processes for multiple dealerships. Kester’s extensive military experience from May 1988 to August 2005 includes various roles within the Marine Corps Recruiting Command, focusing on guiding individuals to enlist as United States Marines. Kester holds two Master of Arts degrees in Organizational Leadership from Chapman University and a Bachelor's degree in Aviation Management from Southern Illinois University, Carbondale.