Krystal Concepcion

Krystal Concepcion is a seasoned professional with extensive experience in customer success and guest relations. Currently serving as a Senior Customer Success Onboarding Manager at Brightmine since October 2022, Krystal previously held the role of Customer Success Specialist. Prior to Brightmine, Krystal spent over seven years at Park Hyatt New York, excelling as a Guest Relations Executive and Departmental Trainer. Additional experience includes positions at Victoria's Secret as a Cash Wrap Lead and Beauty Associate, as well as Guest Relations for Radio City Music Hall at The Madison Square Garden Company. Krystal began their career as a Store Manager at The Proper Pie Company. Krystal holds a degree in Business Communications, specializing in Public Relations/Image Management from Baruch College, and an Associate's degree in Public Relations, Advertising, and Applied Communication from LaGuardia Community College.