Back Office/customer Support Officer

XS is a licensed and fast-growing multi-asset CFD broker. We are looking for a dynamic Back Office/Customer Support Officer to join our team of experts.

XS has received numerous awards, including "Best Multi-Asset Broker - LATAM" at the UF Awards LATAM 2024 in Mexico, "Safest Broker" at the Oman Summit Smart Vision 2024 in Oman, and "Global Broker of the Year" at the Traders Fair Awards 2023 in Vietnam.

At XS, we are committed to maintaining a positive, collaborative, and friendly work environment while building a solid team of high-level professionals. Join us in shaping the future of XS and unleash your potential in an environment that values ​​diversity, growth, and excellence.

Responsibilities: 

• Introducing financial products and services & ensuring effective implementation of the Know your Customer (KYC) procedure to all potential and existing Clients in line with the company policies and procedures.

• Executing daily tasks relating to account opening/maintenance and closures and responding to inquiries via live chat, email, and phone

• Monitoring of clients’ accounts regarding suspicious transactions and notifying the MLCO when clients’ investment/economic profiles do not match

• Preparing various regulatory reports related to back office

• Identifying and enhancing internal procedures, systems, and controls

• Communicating with other internal departments and the Company’s partners

• Providing regular progress and management reporting, including KPI

• Resolving internal and external queries in a timely and professional manner

• Taking initiative, delegating effectively, and communicating clearly to meet the department’s goals.

Requirements:

• University degree in Accounting, Banking, Math, Statistics, and/or any other related qualifications.

• Previous experience in a similar role is a plus

• Located in Seychelles

• Computer literate – very good knowledge of Microsoft Office Excel and Word

• Ability to work under pressure and on tight deadlines

• Ability to work effectively both independently and as part of a team

Our Offer:

• Competitive Remuneration

• Work within a global and fast-growing organization

• Friendly, supportive, positive, and professional team of experts

• Multicultural and diverse environment

• Full-time employment

Follow us on Social Media:

• LinkedIn: https://www.linkedin.com/company/xscomglobal

• Facebook: https://www.facebook.com/xscomglobal

• Instagram: https://instagram.com/xscomglobal

If you have a passion for Back Office & Customer Support, and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.

XS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.