XtendOps
Carlos Cervantes currently works at XtendOps as an Information Security Analyst II, where Carlos is responsible for managing and improving the Information Security Management System. Previously, Carlos worked at Tecnologías y Soluciones de Informática as an IT Specialist and Customer Care Representative. Carlos studied Ingeniería en Sistemas Computacionales, Redes Informáticas at Instituto Tecnológico José Mario Molina Pasquel y Henríquez Campus Puerto Vallarta from July 2013 to July 2018.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.