Ankit Gupta

Customer Experience And Retention Leader at xto10x

Ankit Gupta has obtained a diverse range of work experience throughout their career. Ankit currently holds the position of Customer Experience and Operations Excellence Leader at xto10x since May 2021. Prior to this role, Ankit had an extensive tenure at Flipkart, starting in July 2015. At Flipkart, they held various positions, including Head of Affordability, Non-pricing Promotions, and Value Added Services for the Mobiles Category, where they played an instrumental role in creating innovative initiatives such as building and scaling affordability products. Ankit also served as a Senior Manager, contributing to supply chain design, reverse logistics design, cost reduction, and manager roles before that.

Before joining Flipkart, Ankit has had previous experience as a Winter Intern at Johnson & Johnson and as a Summer Intern at Flipkart in 2014. Prior to their internships, they gained experience at NTPC as an Assistant Manager in both Maintenance and Projects roles from 2010 to 2013. Ankit also had a brief intern position at Precision Tech Enterprises, India in 2010 and Tecumseh Products Company in 2008.

Overall, Ankit Gupta's work experience showcases their expertise in customer experience, operations excellence, supply chain design, and project management across various industries.

Ankit Gupta completed their Bachelor of Engineering (B.E.) Hons in Mechanical Engineering from Birla Institute of Technology and Science, Pilani, from the years 2006 to 2010. Later, they pursued a Post Graduate Diploma in Logistics, Materials, and Supply Chain Management from the National Institute of Industrial Engineering, from 2013 to 2015. Ankit has also obtained a Certification in Project Management from CIPM in January 2011. Furthermore, they have pursued a Masters degree from the National Institute of Industrial Engineering, but the specific start and end years are not provided.

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Timeline

  • Customer Experience And Retention Leader

    May, 2021 - present