Elijah J.

Elijah J. has a diverse work experience spanning from 2010 to the present. Currently, Elijah holds the position of Head of Digital Product at XUP Payments, where they are re-imagining the in-branch customer experience. Elijah has delivered a Proof of Concept in September 2022 and is on track to launch the Minimum Viable Product in June 2023, followed by a full roll-out in September 2023. During their time at XUP Payments, Elijah has significantly improved the customer experience, with the Net Promoter Score increasing by 287% from 3.3 to 9.5. Elijah has also achieved a 550% improvement in operating efficiency for merchant onboarding.

Prior to their current role, Elijah worked at PayPal in various positions. From 2016 to 2022, they played a crucial role in compliance and API payout solutions for global partner marketplaces. Elijah also contributed to enhancing card vault features, generating $3 million in acquiring revenue. Additionally, Elijah led the development and delivery of open banking APIs in the US and Canada regions, resulting in a 5% increase in new customer acquisition through more payment options with rewards.

Before joining PayPal, Elijah worked at eBay as part of the Office of the CIO. During their tenure from 2014 to 2016, they led the development and delivery of corporate HRIS APIs for mergers and acquisitions, simplifying and upgrading HR operations during a merger and acquisition split.

Elijah's career began at Visa in 2013, where they played a key role in compliance-related changes to payment gateway authorization, clearing, and settlement processes. Elijah'scontributions ensured compliance with the Durbin I and II Amendments and enabled competition in debit card interchange fees.

Prior to their roles at PayPal, eBay, and Visa, Elijah worked at Scheidt & Bachmann from 2010 to 2012 as the Director of Operations, focusing on customer experiences and payment gateway transformations. Elijah delivered $14 million in gross revenue and was responsible for customer success and overseeing statement of work, vendor relationships, and product support.

Overall, Elijah J. has extensive experience in digital product management, compliance, API development and delivery, customer experience, and payment gateway transformations across major financial and e-commerce companies.

Elijah J. has a Bachelor of Science (BS) degree from the United States Air Force Academy. The field of study for this degree is not specified. Additionally, they hold a Master of Arts degree in Business Administration and Management, with a specialization in General from Webster University. Elijah J. has also obtained the Prince2 Practitioner certification from AXELOS Global Best Practice and the Program Management Professional (PgMP) certification from the United States Air Force. The specific months and years in which these certifications were obtained are not provided.