Charles McAdams

Director Member Engagement Center at Y-12 Credit Union

Charles McAdams, MBA, is an experienced leader in the financial services sector, currently serving as the Director of the Member Engagement Center at Y-12 Federal Credit Union since September 2018. In this role, Charles oversees the daily operations of a productive call center team, focusing on hiring, training, and strategic planning. Previously, Charles held positions at ORNL Federal Credit Union, managing mortgage servicing and remote services teams, and at Edfinancial Services, where responsibilities included account analysis and team leadership. Charles holds a Master of Business Administration from King University, as well as a Bachelor of Science in Criminal Justice and an Associate degree in Criminal Justice from other institutions.

Location

Knoxville, United States

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Y-12 Credit Union

Y-12 Credit Union is a federally chartered not for profit organization, owned by its members, offering a wide range of financial services to its members/owners. The Credit Union was chartered in 1950, to serve the employees of the Union Carbide Y-12 Nuclear Weapons Production Plant. In 2003 the Credit Union switched to a community charter and now serves 117,000+ members in 8 counties. The Credit Union currently has14 branches with assets currently totaling more than $1B and 300+ employees. Y-12 CU is positioned for steady growth while maintaining the credit union principles of safety, soundness, financial strength, trustworthiness and excellence in member service.


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Employees

201-500

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