Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics.  Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers.   

A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC).

VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach.  

Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation




AI/ML

Enterprise Software

Yactraq Online Inc.

Yactraq Online Inc.'s headquarters in Vancouver, Canada

This department focuses on designing, developing, and maintaining software applications and systems.

Software Development

The Leadership Team at Yactraq Online Inc. spearheads strategic decision-making, driving company vision, and ensuring the alignment of all departments toward achieving business goals. They oversee product marketing, sales, operations, technology advancements, and business strategy, leveraging Yactraq's innovative speech analytics technology to maintain its edge in the market. This cohesive team works to enhance customer interactions, optimize revenue acceleration, and deliver robust Voice-of-the-Customer solutions effectively.

Leadership Team

The Business Development team at Yactraq Online Inc. focuses on identifying and creating new strategic partnerships, generating high-quality leads, and expanding the company's market presence. They work collaboratively to understand consumer needs, leverage Yactraq's innovative speech analytics technology, and drive revenue growth through predictive lead qualification metrics. The team also plays a crucial role in enhancing customer interaction analytics and voice-of-the-customer initiatives.

Business Development

The Engineering Team at Yactraq Online Inc. is responsible for developing and optimizing advanced speech analytics solutions. This includes designing and implementing conversational computing technologies, leveraging AI and large language models, maintaining robust software systems, and ensuring scalable infrastructure through DevOps practices. Their work enables the creation of next-generation virtual customer agents and enhances the efficiency of call center operations by delivering predictive lead qualification metrics and other insightful analytics.

Engineering Team

The Product and Strategy Team at Yactraq Online Inc. is responsible for driving the development and execution of product innovations, aligning them with market needs and Yactraq’s strategic objectives. This team oversees product marketing, manages the product lifecycle, and crafts business strategies that leverage Yactraq's patented conversational computing technologies to enhance speech analytics solutions, optimize customer interaction analytics, and maximize revenue growth.

Product and Strategy Team

This department provides high-level guidance and strategic insights to support research and development initiatives.

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Leadership Team

Business Development

Engineering Team

Product and Strategy Team

Strategic Advisory