Yale and August U.S.
Brian Hernando is an experienced customer support professional with a diverse background in customer service, quality assurance, and order management. Currently serving as Customer Support Lead at August Home Inc since May 2016, Brian specializes in assisting customers with claims, troubleshooting hardware and software issues, and ensuring compliance with service level agreements. Previous roles include Order Management at Riverbed Technology, Customer Experience Specialist at SquareTrade, and Quality Assurance Lead at SupportSpace, Ltd., where responsibilities encompassed fraud detection, partner collaboration, and handling high-level escalations. Brian's career began at UPS as a Package Handler, emphasizing efficiency and accuracy in logistics.
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