Yale and August U.S.
Brian Hernando is an experienced customer support professional with a diverse background in customer service, quality assurance, and order management. Currently serving as Customer Support Lead at August Home Inc since May 2016, Brian specializes in assisting customers with claims, troubleshooting hardware and software issues, and ensuring compliance with service level agreements. Previous roles include Order Management at Riverbed Technology, Customer Experience Specialist at SquareTrade, and Quality Assurance Lead at SupportSpace, Ltd., where responsibilities encompassed fraud detection, partner collaboration, and handling high-level escalations. Brian's career began at UPS as a Package Handler, emphasizing efficiency and accuracy in logistics.
This person is not in any teams
Yale and August U.S.
Yale and August Home are leaders in the smart lock and smart home security space. We create products and services that add everyday simplicity and convenience to our users’ lives by letting them control access to their front door, while providing peace of mind through visibility into who is coming and going. The August and Yale Access apps support our products in the U.S. and Canada, and we’re constantly adding partner integrations to our platform. We collaborate with industry leaders to seamlessly fit our locks into the smart home, making it possible for our users to come home to find a clean house, the dog walked, and those pesky repairs taken care of. What sets us apart from others? Our small but talented team takes ownership of everything we do, from start to finish. We are driven by a collective passion to create innovative products and services that make people’s lives easier and safer.