Mariafernanda Mendoza Torres

Mariafernanda Mendoza Torres possesses extensive experience in customer service and administrative roles across various sectors. Currently serving as Lead Customer Service Representative at Yale Home LATAM since September 2019, Mariafernanda specializes in supporting the Yale Connect App and providing prompt solutions to client inquiries while identifying commercial opportunities for future UX enhancements. Previous positions include Office Service Manager at carlcare service center, where organizational management of the Chinese staff's activities was a key responsibility, and Executive Assistant at IT ARQUITECTOS, focusing on project monitoring and corporate agenda management. Additional roles in guest relations and sales, along with a background in training tourism programs, highlight a well-rounded skill set. Mariafernanda holds degrees in Modern Languages with an emphasis in Business and Business Management, further enhancing expertise in customer service and operational efficiency.