Gokhan Ayas

EVP | Head Of Customer Relations Center at Yapı Kredi

Gokhan Ayas has a diverse work experience spanning over two decades. Gokhan started their career at Şişecam as an Oracle Report/Form Designer from 1998 to 2000. Gokhan then joined Turkcell Global-Bilgi, where they worked as a BI Specialist from 2002 to 2004 and later as a Business Intelligence Team Manager from 2004 to 2007. At AVEA, Gokhan held various roles, including CRM Infrastructure Development & Process Management Dep. Manager from 2010 to 2011 and Project Management & Alternative Channels Senior Manager from 2011 to 2015. Currently, Gokhan is working at Yapı Kredi as the EVP | Head of Customer Relations Center since July 2022. Prior to this, they served as the Director Of Planning And Development CRC from 2017 to 2022 and as the Contact Center Planning And Development Manager from 2015 to 2017. Throughout their roles, Gokhan has demonstrated expertise in customer relations, planning, development, project management, and business intelligence.

Gokhan Ayas attended Istanbul Technical University from 1993 to 1998, where they earned an Associate of Science degree in Mathematics Engineering. Prior to that, they attended Kultur College from 1986 to 1993, but no degree or field of study information is available.

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Timeline

  • EVP | Head Of Customer Relations Center

    July, 2022 - present

  • Director Of Planning And Development CRC

    August, 2017

  • Contact Center Planning And Development Manager

    June, 2015

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