Faizel Frederic

Faizel Frederic has a strong background in technical support, spanning over a decade of experience. Faizel is currently working at Yapily as a Technical Support Engineer, where they provide assistance to customers. Prior to that, they worked as a Technical Support Representative at Yapily. Faizel also gained experience in technical support at CarGurus, where they worked on the PistonHeads team.

Before that, Faizel worked at Haymarket Media Group, where they held multiple roles, including Technical Support for PistonHeads and What Car? Faizel also served as an IT Support Analyst and IT Service Desk Analyst during their time at Haymarket.

Faizel's experience in technical support extends to EurotaxGlass's, where they worked as a Technical Support Analyst. In this role, they liaised with internal staff and customers to provide solutions for user queries and install and support various applications.

Additionally, Faizel gained customer service and sales experience at Greggs PLC, where they worked as a Sales Assistant. Faizel was responsible for serving customers, maintaining the stock room, and training new staff members.

Earlier in their career, Faizel interned as a Desktop Technician at AXA Investment Managers. Faizel'sresponsibilities included providing IT support for clients, training new joiners, and managing IT equipment and accounts.

Faizel Frederic attended Kingston University from 2009 to 2013, where they earned a Bachelor of Science (BSc) degree in Business Information Technology. Prior to that, in 2008 and 2009, they studied at Zenos IT Academy, though it is unclear whether they obtained a degree or engaged in a specific field of study. In April 2020, Faizel obtained a certification in "Customer Service: Call Control Strategies" from LinkedIn.